Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Remote Start System Bi-Directional Extra Key Fob

                  Remote Start System Bi-Directional Extra Key Fob

                  SKU: DL3Z15K601A

                  $110.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2011-2012 Black Dual Retention Drivers Side 4pc All Weather Rubber Floor Mats

                  Escape 2011-2012 Black Dual Retention Drivers Side 4pc All Weather Rubber Floor Mats

                  SKU: BL8Z7813300AD

                  $140.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2013-2019 Charcoal Cargo Cover

                  Escape 2013-2019 Charcoal Cargo Cover

                  SKU: KJ5Z7845440AA

                  $190.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2022-2024 Coverking® NeoSupreme Front Seat Covers

                  Escape 2022-2024 Coverking® NeoSupreme Front Seat Covers

                  SKU: VNJ6Z15600D20A

                  $189.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Cargo Badge Light

                  Cargo Badge Light

                  SKU: VRB5Z13776A

                  $119.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Pet Kennel

                  Pet Kennel

                  SKU: VM1PZ19H376A

                  $179.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Cargo Area Mat with Lok Blocks

                  Cargo Area Mat with Lok Blocks

                  SKU: VLV4Z9913042A

                  $109.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Canoe Carrier for Roof Racks

                  Thule Canoe Carrier for Roof Racks

                  SKU: VKB3Z7855100W

                  $199.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2013-2019 4pc Med. Light Stone Carpet Floor Mat Set

                  Escape 2013-2019 4pc Med. Light Stone Carpet Floor Mat Set

                  SKU: FJ5Z7813300AA

                  $140.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
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