Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Bronco Sport 2021-2025 Pink Grille Lettering

                  Bronco Sport 2021-2025 Pink Grille Lettering

                  SKU: VP1PZ9942528D

                  $49.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Adjustable Bed Rack

                  Yakima Adjustable Bed Rack

                  SKU: VLC3Z9955100B

                  $1,478.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Mustang 2019-2020 Adjustable Strut Mount Kit

                  Mustang 2019-2020 Adjustable Strut Mount Kit

                  SKU: KR3Z3D008A

                  $540.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
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                  F-150 2015-2020 Lund Aeroskin Smoke Hood Deflector

                  F-150 2015-2020 Lund Aeroskin Smoke Hood Deflector

                  SKU: VGL3Z16C900A

                  $89.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  F-150 2021-2025 VISCO Matte Black Body Speed Stripe Kit

                  F-150 2021-2025 VISCO Matte Black Body Speed Stripe Kit

                  SKU: VML3Z6320000C

                  $59.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
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                  Thule Cargo Box Adaptor 16 and 17 CU Feet

                  Thule Cargo Box Adaptor 16 and 17 CU Feet

                  SKU: VML3Z9955100F

                  $59.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Explorer 2011-2019 Molded Black Splash Guards Front Pair

                  Explorer 2011-2019 Molded Black Splash Guards Front Pair

                  SKU: BB5Z16A550AA

                  $60.00

                  Shipping: Ships by May 9
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                  Mustang Coupe 2019-2023 California Special Full Car Cover

                  Mustang Coupe 2019-2023 California Special Full Car Cover

                  SKU: VKR3Z19A412C

                  $559.00

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                  F-150 Reg Cab 2021-2025 Black Platinum Body Side Molding for 8.0' Bed

                  F-150 Reg Cab 2021-2025 Black Platinum Body Side Molding for 8.0' Bed

                  SKU: VML3Z9910146B

                  $519.00

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