Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Set Your Sights High and Go Confidently
Turns Hills Flat
More Cargo Options Mean More Fun
Flip. Fold. Fun.
Hugs Corners with Precision
Features That Please the Senses
Lights the Way
Rear Swing Gate
Stare All You Want; It Just Gets Better
Ford Co-Pilot360™ Technology
SiriusXM® Radio, Travel Link® and Navigation
SE Convenience Package
Up Your Style Game
Crystal Clear Soundtrack to Your Life
Charged Up and Ready To Go
Comfortable Seating for Everyone
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