Recall Information

Description

On your vehicle, it may be possible the transmission shifter cable bushing is damaged or missing.

Safety Risk

A damaged or missing bushing could prevent the shifter from moving the transmission into the intended gear position and cause the vehicle to move in an unexpected direction. The transmission may not be in the park position, even though the shifter position indicates that the vehicle was shifted to park. Exiting a vehicle without the transmission in the park position and without the application of the parking brake may allow the vehicle to roll, increasing the risk of injury or crash.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the shifter cable bushing and protective cap free of charge parts and labor.

Next Steps

Description

A door latch with a fractured pawl spring tab typically results in a "door will not close" condition. A door that opens while driving increases the risk of injury. As of 9/2/16, ford's investigation into this concern has identified a total of one alleged accident and three alleged injuries that Ford believes may be related. One alleged injury was to an occupant's arm from a door that reportedly opened and bounced back. Another injury involved a driver who alleged her hand was injured when trying to grab a door that opened. The third injury was to an occupant who allegedly received scratches from a rear door that opened while driving. Ford has no further information relating to these reports. The alleged accident occurred after the driver's door reportedly opened in a parking lot and resulted in bumper damage, but Ford has no additional information.

Safety Risk

A door latch with a fractured pawl spring tab typically results in a "door will not close" condition. A door that opens while driving increases the risk of injury.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the side door latches free of charge parts and labor.

Next Steps

Description

Your vehicle was previously repaired under safety recall 15S16 or 16S30. During that repair, your vehicles door latches were to be replaced to help reduce the risk of doors not closing or doors opening while driving. It is possible that one or more of your door latches was not replaced or may not have been replaced correctly.

Safety Risk

If a door latch was not replaced, there is still a risk that the pawl spring tab inside the door latch could break. This condition will typically prevent the door from latching. In certain situations, where the door is able to be closed, the door may unlatch while driving, increasing the risk of injury

Remedy

The door latch date codes in your vehicle need to be inspected to verify that the previous door latch recall repair was completed as intended. For your convenience and to encourage the continued social distancing requirements by many state and local governments related to COVID-19, Ford is providing you with the option to complete this simple inspection yourself using the attached self-inspection sheet. By utilizing this option, you should not need to take your vehicle to your dealer unless your vehicle is exhibiting door latching concerns door will not latch or opens while driving. In the unlikely event that the system cannot confirm the latches on your vehicle based on your input, or if your vehicle is exhibiting door latching concerns, you will need to take your vehicle to your dealership for additional inspection and/or repairs. If you do not wish to complete this inspection yourself, your dealer will inspect your vehicle for you

Next Steps

Description

The 120-VOLT convenience charge cord provided with your vehicle may overheat at the wall outlet. The charge cord should not be used with a loose, worn, or damaged ac wall outlet, or with an extension cord, two-prong adapter, surge protector, timer, or any other adapter.

Safety Risk

If the charge cord becomes overheated, it may cause burns, property damage, or charge cord damage, and can increase the risk of fire.

Remedy

Parts are now available to repair your vehicles. Ford Motor Company has authorized your dealer to inspect the factory equipped 120-VOLT charge cord set, and if necessary replace with an updated charge cord, which includes a thermistor at the plug to prevent over temperature, and an updated trunk storage container, free of charge parts and labor.

Next Steps

Description

On your vehicle, the rear view camera could display a blank or distorted image on the center display screen when the vehicle is in reverse. You may also receive a message that the rear view camera is unavailable on the center display screen.

Safety Risk

A rear view camera that displays a blank or distorted image while in reverse can reduce or distort the drivers view of what is behind the vehicle, increasing the risk of a crash.

Remedy

Parts are now available to repair your vehicle, if needed. Ford Motor Company has authorized your dealer to inspect the rear view camera operation and replace the camera if necessary, free of charge.

Next Steps

Campaign:

21B09

Description

3G to 4G modem

Next Steps

Campaign:

15N04

Description

Embedded modem replacement

Next Steps

Campaign:

22B05

Description

Driver passenger airbag module quality control inspection

Next Steps

Campaign:

15A04

Description

Parts claiming for 15N04

Next Steps

Campaign:

25N16

Description

2015-19 xcarline companion program to mvl rear view camera family a for 25SA9 card 1 fsa

Next Steps

Campaign:

17B28

Description

Electronic throttle body replacement

Next Steps