Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Transit 2022-2025 Legend Heavy Duty Rear Door Scuff Plate for use with Crew Van Transit

                  Transit 2022-2025 Legend Heavy Duty Rear Door Scuff Plate for use with Crew Van Transit

                  SKU: VNK4Z6113228A

                  $325.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty Crew Cab SRW 2017-2022 Putco Chrome Body Side & Bed Molding for 6.5' Bed

                  Super Duty Crew Cab SRW 2017-2022 Putco Chrome Body Side & Bed Molding for 6.5' Bed

                  SKU: VHC3Z9910146D

                  $459.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2023 Trailer Brake Control

                  F-150 2021-2023 Trailer Brake Control

                  SKU: ML3Z19H332AB

                  $295.00

                  + $182.00 Installation
                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2024 Console Vault Rear Under Floor In-Vehicle Safe

                  Bronco 2021-2024 Console Vault Rear Under Floor In-Vehicle Safe

                  SKU: VM2DZ9906202B

                  $479.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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                  Mustang Mach-E 2025, Floor Mats, Carpeted, 60 oz., 3-pc Set, Black

                  Mustang Mach-E 2025, Floor Mats, Carpeted, 60 oz., 3-pc Set, Black

                  SKU: SJ8Z5813300BA

                  $235.00

                  Shipping: More inventory coming soon
                  Dealer Pickup: Not Available
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                  Mustang Mach-E 2021-2025 Console Vault Vehicle Safe

                  Mustang Mach-E 2021-2025 Console Vault Vehicle Safe

                  SKU: VPK9Z5806202A

                  $349.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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                  Mustang 2024-2025 Air Design® Vapor Blue Quarter Window Scoop Kit (Coupe)

                  Mustang 2024-2025 Air Design® Vapor Blue Quarter Window Scoop Kit (Coupe)

                  SKU: VPR3Z63280B10AK

                  $359.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Napier Sportz SUV Tent

                  Napier Sportz SUV Tent

                  SKU: VAT4Z99000C38A

                  $429.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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                  F-150 2015-2020 Gatorback Black Ford Logo Splash Guards Front Pair

                  F-150 2015-2020 Gatorback Black Ford Logo Splash Guards Front Pair

                  SKU: VHL3Z16A550B

                  $309.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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