Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  C6 A.T Dipstick/Tube

                  C6 A.T Dipstick/Tube

                  SKU: M6750E303

                  $44.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2010-2014 V6 High-Flow K&N Ford Performance Air Filter

                  Mustang 2010-2014 V6 High-Flow K&N Ford Performance Air Filter

                  SKU: M9601MGT

                  $88.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2Dr 2021-2023 Tube Door Kit

                  Bronco 2Dr 2021-2023 Tube Door Kit

                  SKU: M19008BTD2

                  $850.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1964-2020 Valve Stem Seals Positive Type, Guide Mounted Seal

                  Mustang 1964-2020 Valve Stem Seals Positive Type, Guide Mounted Seal

                  SKU: M6571A50

                  $39.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1964-1979 535HP Boss Crate Engine-Z2 Heads Front Sump Pan

                  Mustang 1964-1979 535HP Boss Crate Engine-Z2 Heads Front Sump Pan

                  SKU: M6007Z2427FFT

                  $13,000.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  302/351 Maximum Flow Aluminum Water Pump

                  302/351 Maximum Flow Aluminum Water Pump

                  SKU: M8501F351

                  $370.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  2024-2025 MUSTANG 5.0L TRACK LOWERING SPRING KIT

                  2024-2025 MUSTANG 5.0L TRACK LOWERING SPRING KIT

                  SKU: M5300S65T

                  $375.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  BRONCO M220 REAR TRAC-LOK DIFFERENTIAL

                  BRONCO M220 REAR TRAC-LOK DIFFERENTIAL

                  SKU: M4204BR

                  $335.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  Mustang 2018-2023 Ford Performance Clear Tail Lamp Kit

                  Mustang 2018-2023 Ford Performance Clear Tail Lamp Kit

                  SKU: M13504MC

                  $900.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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