Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Putco Chrome In-Channel Side Window Deflectors, Front Only 2-Piece Set for Regular Cab

                  Putco Chrome In-Channel Side Window Deflectors, Front Only 2-Piece Set for Regular Cab

                  SKU: VML3Z18246G

                  $119.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2011-2014 Cargo Area Liner

                  Edge 2011-2014 Cargo Area Liner

                  SKU: BT4Z6111600AA

                  $130.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit Connect 2014-2023 2pc Black Carpet Front Floor Mat Set

                  Transit Connect 2014-2023 2pc Black Carpet Front Floor Mat Set

                  SKU: ET1Z1713086BA

                  $110.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition EL 2025, Cargo Area Protector

                  Expedition EL 2025, Cargo Area Protector

                  SKU: SL1Z7811600BA

                  $150.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Rubber Hitch Plug with Bronco Logo

                  Rubber Hitch Plug with Bronco Logo

                  SKU: VM2DZ17F000C

                  $15.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2024 Chrome Tow Hook Kit

                  F-150 2015-2024 Chrome Tow Hook Kit

                  SKU: FL3Z17N808A

                  $105.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2025 Low Gloss Black Center Caps w/ Pony Logo

                  Mustang 2015-2025 Low Gloss Black Center Caps w/ Pony Logo

                  SKU: FR3Z1130C

                  $40.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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                  Ranger SuperCab 2019 4pc Premium Black Carpet Floor Mat Set

                  Ranger SuperCab 2019 4pc Premium Black Carpet Floor Mat Set

                  SKU: KB3Z2113300BA

                  $125.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  EcoSport 2018-2022 UVS 100 Custom Sunscreen

                  EcoSport 2018-2022 UVS 100 Custom Sunscreen

                  SKU: VJN1Z78519A02A

                  $109.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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