Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Single Service Rear Shock M-18000-A

                  Single Service Rear Shock M-18000-A

                  SKU: M18001AR1

                  $205.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
                  Add to Cart
                  2021-2023 BRONCO 17" X 8.5" WHEEL KIT - DYNO GRAY

                  2021-2023 BRONCO 17" X 8.5" WHEEL KIT - DYNO GRAY

                  SKU: M1007KBR1785

                  $1,155.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD PERFORMANCE MUSTANG LOW WING OUTDOOR COVER

                  FORD PERFORMANCE MUSTANG LOW WING OUTDOOR COVER

                  SKU: M19412S6TL

                  $625.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
                  Add to Cart
                  BRONCO METHOD CENTER CAP - BLACK & GRAY

                  BRONCO METHOD CENTER CAP - BLACK & GRAY

                  SKU: M1096FPMS

                  $62.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2011 Anti-Roll Bar/Sway Bar Replacement Bushing Kit

                  Mustang 2005-2011 Anti-Roll Bar/Sway Bar Replacement Bushing Kit

                  SKU: M5490BKA

                  $62.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 Raptor 2015-2020 Red Sightline Performance Steering Wheel Kit

                  F-150 Raptor 2015-2020 Red Sightline Performance Steering Wheel Kit

                  SKU: M3600F15RRD

                  $640.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
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                  Bronco 2021+ Sasquatch Blackout Kit

                  Bronco 2021+ Sasquatch Blackout Kit

                  SKU: M1019BBK

                  $925.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
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                  Mustang 2015-2021 Performance Pack Boost Gauge Kit

                  Mustang 2015-2021 Performance Pack Boost Gauge Kit

                  SKU: M10849A

                  $335.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
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                  F-150 Functional Bead Lock Ring Kit with Fasteners

                  F-150 Functional Bead Lock Ring Kit with Fasteners

                  SKU: M1021F15RB

                  $230.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
                  Add to Cart
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