Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  7.3L GAS ENGINE HEAD CHANGING KIT

                  7.3L GAS ENGINE HEAD CHANGING KIT

                  SKU: M6067SD73

                  $175.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1964-1995 Ford Racing 9mm Spark Plug Wire Set

                  Mustang 1964-1995 Ford Racing 9mm Spark Plug Wire Set

                  SKU: M12259C302

                  $67.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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                  EcoBoost Engine Cold Spark Plug Set

                  EcoBoost Engine Cold Spark Plug Set

                  SKU: M1240520T

                  $105.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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                  Ford Performance Parts by WARN® Off-Road Heavy Duty Recovery Kit

                  Ford Performance Parts by WARN® Off-Road Heavy Duty Recovery Kit

                  SKU: M1820FPORRHD

                  $350.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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                  Ranger 2019-2023 Silver Skid Plate Kit

                  Ranger 2019-2023 Silver Skid Plate Kit

                  SKU: M5018RA

                  $315.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Mustang 2015-2020 GT350 2015-2020 Lowering Springs

                  Mustang 2015-2020 GT350 2015-2020 Lowering Springs

                  SKU: M5300W

                  $360.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Mustang 2005-2011 Anti-roll Bar/Sway Bar Replacement End Link

                  Mustang 2005-2011 Anti-roll Bar/Sway Bar Replacement End Link

                  SKU: M5490LINKC

                  $105.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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                  Mustang 1964-1985 Black Satin Valve Covers

                  Mustang 1964-1985 Black Satin Valve Covers

                  SKU: M6582LE302SBK

                  $235.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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                  Mustang 2016-2017 5.0L Coyote Engine Ignition Coil Set

                  Mustang 2016-2017 5.0L Coyote Engine Ignition Coil Set

                  SKU: M12029M50E

                  $350.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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