Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 1996-2004 Driveshaft Yoke 31 Spline

                  Mustang 1996-2004 Driveshaft Yoke 31 Spline

                  SKU: M4841A

                  $120.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD RACING LOGO DIE-CAST VALVE COVERS POLISHED

                  FORD RACING LOGO DIE-CAST VALVE COVERS POLISHED

                  SKU: 302001

                  $235.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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                  Mustang 2012-2013 Boss 302 90mm Throttle Body Intake Spacer

                  Mustang 2012-2013 Boss 302 90mm Throttle Body Intake Spacer

                  SKU: M9474M50B

                  $83.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2021 IRS Super 8.8 Inch Ring and Pinion Set - 3.55 Ratio

                  Mustang 2015-2021 IRS Super 8.8 Inch Ring and Pinion Set - 3.55 Ratio

                  SKU: M420988355A

                  $295.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  M14x1.5 Black Lug Nut Vehicle Kit of 24

                  M14x1.5 Black Lug Nut Vehicle Kit of 24

                  SKU: M1012KF15B

                  $210.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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                  PROCAL3 Service Park Replacement Dongle

                  PROCAL3 Service Park Replacement Dongle

                  SKU: CMCANELOPEB

                  $275.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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                  Mustang 2005-2014 Front Strut Mount Upgrade

                  Mustang 2005-2014 Front Strut Mount Upgrade

                  SKU: M18183C

                  $180.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Mustang 1965-1973 Cylinder Head Stud Kit

                  Mustang 1965-1973 Cylinder Head Stud Kit

                  SKU: M6014Z304

                  $270.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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                  289/302/351W FRONT TIMING CHAIN COVER

                  289/302/351W FRONT TIMING CHAIN COVER

                  SKU: M6059D351

                  $260.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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