Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Hub Kit with ARP Studs

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                  SKU: M1104A

                  $445.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
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                  GEN 4 COYOTE 5.0L ROAD RACE OIL PUMP PICK-UP TUBE

                  GEN 4 COYOTE 5.0L ROAD RACE OIL PUMP PICK-UP TUBE

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                  Shipping: Ships by Jun 10
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                  Mustang 1964-1995 302/351W Intake Manifold Gasket

                  Mustang 1964-1995 302/351W Intake Manifold Gasket

                  SKU: M9439A50

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                  Ranger 2019-2023 Tremor Grille and Ford Oval Package

                  Ranger 2019-2023 Tremor Grille and Ford Oval Package

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                  5.2L RAPTOR R SUPERCHARGED CRATE ENGINE

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                  Mustang SVT 1979-2017 Ford Performance Center Cap

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                  SKU: M1096N

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                  Mach-E 2021-2023 20" Machined Face Wheel Kit

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                  2024-2025 MUSTANG 5.0L DUAL THROTTLE BODY INTAKE MANIFOLD

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