Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ranger 2019-2023 Black Tailgate Bed Liner

                  Ranger 2019-2023 Black Tailgate Bed Liner

                  SKU: KB3Z99000A38CA

                  $80.00

                  Shipping: Ships by Aug 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2015-2024 Molded Splash Guards Front Pair

                  Edge 2015-2024 Molded Splash Guards Front Pair

                  SKU: FT4Z16A550AA

                  $60.00

                  Shipping: Ships by Aug 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Ash Cup Coin Holder Kit

                  Ash Cup Coin Holder Kit

                  SKU: AL3Z7804788AA

                  $35.00

                  Shipping: Ships by Aug 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 DeeZee Door Hinge Covers for A & B Pillar for 4 Door Model

                  Bronco 2021-2025 DeeZee Door Hinge Covers for A & B Pillar for 4 Door Model

                  SKU: VM2DZ16C764A

                  $389.00

                  Shipping: Ships by Aug 23
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2023 Trailer Brake Control

                  F-150 2021-2023 Trailer Brake Control

                  SKU: ML3Z19H332AB

                  $295.00

                  + $182.00 Installation
                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2025 Keyless Entry Keypad 4-Door Models

                  Bronco 2025 Keyless Entry Keypad 4-Door Models

                  SKU: R2DZ7820555AA

                  $250.00

                  + $112.00 Installation
                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2026 5.5ft Embark LS Retractable Truck Bed Cover by RealTruck Advantage®

                  F-150 2015-2026 5.5ft Embark LS Retractable Truck Bed Cover by RealTruck Advantage®

                  SKU: VHL3Z84501A42B

                  $2,009.00

                  Shipping: Ships by Aug 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2019 Trailer Brake Control

                  Super Duty 2017-2019 Trailer Brake Control

                  SKU: HC3Z19H332AA

                  $295.00

                  Shipping: Ships by Aug 23
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 CrewCab SuperCab 2021-2024 Interior Cup Holder Tray

                  F-150 CrewCab SuperCab 2021-2024 Interior Cup Holder Tray

                  SKU: ML3Z1613562AA

                  $60.00

                  Shipping: Ships by Aug 23
                  Pickup: Free at Dealer
                  Add to Cart
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