Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang GT 2005-2009 Coupe Front Lower A-Arm Brace Upgrade Kit

                  Mustang GT 2005-2009 Coupe Front Lower A-Arm Brace Upgrade Kit

                  SKU: M5025A

                  $47.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
                  Add to Cart
                  2021-2025 BRONCO 17" x 8.0" SINISTER BRONZE SINGLE WHEEL

                  2021-2025 BRONCO 17" x 8.0" SINISTER BRONZE SINGLE WHEEL

                  SKU: M1007P1780BRN

                  $355.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1967-2001 Ford Performance Engine Block-Camshaft Plug Kit

                  Mustang 1967-2001 Ford Performance Engine Block-Camshaft Plug Kit

                  SKU: M6026S351

                  $14.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
                  Add to Cart
                  2015-2024 F-150 18"x7.5" MATTE BLACK SINGLE WHEEL

                  2015-2024 F-150 18"x7.5" MATTE BLACK SINGLE WHEEL

                  SKU: M10071875MB

                  $360.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1985-1995 Small Block V8 Hydraulic Roller Tappet Camshafts

                  Mustang 1985-1995 Small Block V8 Hydraulic Roller Tappet Camshafts

                  SKU: M6250E303

                  $450.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1989-1993 9" Differential Bearing Adjuster Lock and Bolt Kit

                  Mustang 1989-1993 9" Differential Bearing Adjuster Lock and Bolt Kit

                  SKU: M4144B

                  $3.50

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Tube Door RH Door Latch

                  Bronco Tube Door RH Door Latch

                  SKU: M19008BTDR

                  $55.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco M210 Painted Half Shaft Kit

                  Bronco M210 Painted Half Shaft Kit

                  SKU: M3429BR

                  $440.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Mustang Ford Performance Dash Emblem

                  Mustang Ford Performance Dash Emblem

                  SKU: M1447A

                  $75.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
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