Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2018-2021 Modified Bullitt™ Front Grille

                  Mustang 2018-2021 Modified Bullitt™ Front Grille

                  SKU: M8200MBA

                  $560.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Raptor 2017-2022 FPP Bead Lock Ring Bolt Kit

                  Raptor 2017-2022 FPP Bead Lock Ring Bolt Kit

                  SKU: M503317KBOLT

                  $57.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  M-6766-A50/A50A Replacement Long PCV Hose

                  M-6766-A50/A50A Replacement Long PCV Hose

                  SKU: CM6K817M50A

                  $55.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2018-2021 5.0L GEN 3 Aluminator NA Short Block 12:1

                  Mustang 2018-2021 5.0L GEN 3 Aluminator NA Short Block 12:1

                  SKU: M6009A50NAB

                  $7,150.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD PERFORMANCE MUSTANG LOW WING OUTDOOR COVER

                  FORD PERFORMANCE MUSTANG LOW WING OUTDOOR COVER

                  SKU: M19412S6TL

                  $625.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 Raptor 2015-2020 Red Sightline Performance Steering Wheel Kit

                  F-150 Raptor 2015-2020 Red Sightline Performance Steering Wheel Kit

                  SKU: M3600F15RRD

                  $640.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  VALVE COVER HOLD DOWN WING NUTS:CHROME

                  VALVE COVER HOLD DOWN WING NUTS:CHROME

                  SKU: 302325

                  $39.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2007-2013 65mm Cobra Jet Billet Aluminum Throttle Body

                  Mustang 2007-2013 65mm Cobra Jet Billet Aluminum Throttle Body

                  SKU: M9926CJ65

                  $935.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  BRONCO METHOD CENTER CAP - BLACK & GRAY

                  BRONCO METHOD CENTER CAP - BLACK & GRAY

                  SKU: M1096FPMS

                  $62.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
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