Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2018-2023 Ford Performance Clear Tail Lamp Kit

                  Mustang 2018-2023 Ford Performance Clear Tail Lamp Kit

                  SKU: M13504MC

                  $900.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  BRONCO M220 REAR TRAC-LOK DIFFERENTIAL

                  BRONCO M220 REAR TRAC-LOK DIFFERENTIAL

                  SKU: M4204BR

                  $335.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty WARN® Replacement Winch Rope

                  Super Duty WARN® Replacement Winch Rope

                  SKU: M1821TWR

                  $505.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  2024-2025 MUSTANG 5.0L TRACK LOWERING SPRING KIT

                  2024-2025 MUSTANG 5.0L TRACK LOWERING SPRING KIT

                  SKU: M5300S65T

                  $375.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  COYOTE CAST IRON RACE BLOCK

                  COYOTE CAST IRON RACE BLOCK

                  SKU: M6010M50X

                  $5,300.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 Matte Black HP Performance Pack 19" x 9.5" & 19" x 10" Wheel Kit with TPMS Kit

                  Mustang 2015-2023 Matte Black HP Performance Pack 19" x 9.5" & 19" x 10" Wheel Kit with TPMS Kit

                  SKU: M1007KDC19MB

                  $1,480.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2020 5.2L GEN 2 Head Changing Kit

                  Mustang 2015-2020 5.2L GEN 2 Head Changing Kit

                  SKU: M6067M52B

                  $210.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  1.6 LITER 4-CYLINDER KENT ENGINE BLOCK

                  1.6 LITER 4-CYLINDER KENT ENGINE BLOCK

                  SKU: M601016K

                  $2,750.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance EZ-Up Tent Side Walls 10'

                  Ford Performance EZ-Up Tent Side Walls 10'

                  SKU: M1827W10A

                  $245.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
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