Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 1968-1997 Crankshaft Damper

                  Mustang 1968-1997 Crankshaft Damper

                  SKU: M6316A460

                  $440.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1986-1995 EFI Heat Spacer .5" Cobra Intake

                  Mustang 1986-1995 EFI Heat Spacer .5" Cobra Intake

                  SKU: M9486A52

                  $105.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2017 Coyote Engine Cover Kit

                  Mustang 2015-2017 Coyote Engine Cover Kit

                  SKU: M9680M50A

                  $220.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  302/351 Ford Performance Blocks Camshaft Bearings

                  302/351 Ford Performance Blocks Camshaft Bearings

                  SKU: M6261J351

                  $125.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 2.3L EcoBoost High Performance Cams

                  Mustang 2015-2023 2.3L EcoBoost High Performance Cams

                  SKU: M625023EBH

                  $235.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1969-1997 351W/5.8L One-Piece Rubber Oil Pan Gasket

                  Mustang 1969-1997 351W/5.8L One-Piece Rubber Oil Pan Gasket

                  SKU: M6710A351

                  $61.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1967-1995 302/351W Crankshaft Pulley Spacer

                  Mustang 1967-1995 302/351W Crankshaft Pulley Spacer

                  SKU: M8510D351

                  $77.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2024 Shifter Kit without Knob

                  Mustang 2015-2024 Shifter Kit without Knob

                  SKU: M7210MA

                  $325.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1964-1973 Ford Racing 9mm Spark Plug Wire Sets

                  Mustang 1964-1973 Ford Racing 9mm Spark Plug Wire Sets

                  SKU: M12259C460

                  $67.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
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