Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Explorer Timberline Skid Plate

                  Explorer Timberline Skid Plate

                  SKU: M5018EXP

                  $250.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1987-1995 289/302 Oil Pump Drive Shaft

                  Mustang 1987-1995 289/302 Oil Pump Drive Shaft

                  SKU: M6605B302

                  $44.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1986-2020 8.8" 3.73 Ring Gear and Pinion

                  Mustang 1986-2020 8.8" 3.73 Ring Gear and Pinion

                  SKU: M420988373

                  $300.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Mustang 1986-2014 8.8" 3.31 Ring Gear and Pinion

                  Mustang 1986-2014 8.8" 3.31 Ring Gear and Pinion

                  SKU: M420988331

                  $280.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2024 Open Back Lug Nut Kit

                  Mustang 2015-2024 Open Back Lug Nut Kit

                  SKU: M1012N

                  $16.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2.3L EcoBoost Oil-Air Separator RH

                  Mustang 2.3L EcoBoost Oil-Air Separator RH

                  SKU: M6766A23S

                  $275.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Focus-ST 2013-2018 Performance Rear RS Brake Upgrade Kit

                  Focus-ST 2013-2018 Performance Rear RS Brake Upgrade Kit

                  SKU: M2300WR

                  $540.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  GEN 4X COYOTE CONTROL PACK W/ MANUAL TRANS

                  GEN 4X COYOTE CONTROL PACK W/ MANUAL TRANS

                  SKU: M6017M50HM

                  $2,730.00

                  Shipping: More inventory coming soon
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                  BRONCO 17"X8.5" WELD WHEEL KIT - BLACK

                  BRONCO 17"X8.5" WELD WHEEL KIT - BLACK

                  SKU: M1007KW1785BL

                  $1,720.00

                  Shipping: More inventory coming soon
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