Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 1964-1995 302/351 Head gasket Set

                  Mustang 1964-1995 302/351 Head gasket Set

                  SKU: M6051S331

                  $105.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance Wheel Center Cap

                  Ford Performance Wheel Center Cap

                  SKU: M1096FP3

                  $52.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2023 Red Rear Tow Hook Pair

                  Bronco 2021-2023 Red Rear Tow Hook Pair

                  SKU: M18954BTHR

                  $135.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2003-2004 8.8" Traction-Lok Limited Slip Differential

                  Mustang 2003-2004 8.8" Traction-Lok Limited Slip Differential

                  SKU: M4204F318C

                  $450.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  2025+ BRONCO TPMS WITH ACTIVATION TOOL KIT

                  2025+ BRONCO TPMS WITH ACTIVATION TOOL KIT

                  SKU: M1180D

                  $290.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1996-2004 4.6L 4V Head Changing Kit

                  Mustang 1996-2004 4.6L 4V Head Changing Kit

                  SKU: M6067T46

                  $205.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2023 2.3L Air/Oil Separator

                  Bronco 2021-2023 2.3L Air/Oil Separator

                  SKU: M6766B23

                  $305.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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                  Bronco 2021-2025 Bronze Rear Emblem Overlay

                  Bronco 2021-2025 Bronze Rear Emblem Overlay

                  SKU: M1447BEBR

                  $65.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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                  Mustang 1979-1993 Off-Road Idler Bracket

                  Mustang 1979-1993 Off-Road Idler Bracket

                  SKU: M8604A50

                  $125.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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