Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 1986-2014 8.8" Ring Gear and Pinion Installation kit

                  Mustang 1986-2014 8.8" Ring Gear and Pinion Installation kit

                  SKU: M4210B2

                  $175.00

                  Shipping: Ships by Jul 29
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2018-2023 Ford Performance Clear Tail Lamp Kit

                  Mustang 2018-2023 Ford Performance Clear Tail Lamp Kit

                  SKU: M13504MC

                  $900.00

                  Shipping: Ships by Jul 29
                  Pickup: Free at Dealer
                  Add to Cart
                  2021-2023 BRONCO 2.7L SPORT TUNED AXLE-BACK EXHAUST - CHROME TIPS

                  2021-2023 BRONCO 2.7L SPORT TUNED AXLE-BACK EXHAUST - CHROME TIPS

                  SKU: M5230BR7SC

                  $1,390.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1964-2004 Boss 351 Engine Block 9.2 Deck

                  Mustang 1964-2004 Boss 351 Engine Block 9.2 Deck

                  SKU: M6010BOSS35192

                  $2,650.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  BRONCO MIRROR AMBER LIGHT COVER SET OF 2

                  BRONCO MIRROR AMBER LIGHT COVER SET OF 2

                  SKU: M15300MA

                  $35.00

                  Shipping: Ships by Jul 29
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1964-1973 302 Front T-Sump Racing Oil Pan

                  Mustang 1964-1973 302 Front T-Sump Racing Oil Pan

                  SKU: M6675FT302

                  $930.00

                  Shipping: Ships by Jul 29
                  Pickup: Free at Dealer
                  Add to Cart
                  FPP BRONCO PREMIUM 60OZ FLOOR MAT SET - BLACK

                  FPP BRONCO PREMIUM 60OZ FLOOR MAT SET - BLACK

                  SKU: M13086B60

                  $195.00

                  Shipping: Ships by Jul 29
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Tube Door LH Door Latch

                  Bronco Tube Door LH Door Latch

                  SKU: M19008BTDL

                  $55.00

                  Shipping: Ships by Jul 29
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2023 Ford Performance Sill Plate Set

                  F-150 2015-2023 Ford Performance Sill Plate Set

                  SKU: M1613208F15A

                  $115.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
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