Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Escape 2020-2024 Console Vault Vehicle Safe

                  Escape 2020-2024 Console Vault Vehicle Safe

                  SKU: VLJ6Z9906202A

                  $329.00

                  Shipping: Ships by Jul 2
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025 Cargo Area Liner for Compact Spare Tire

                  Bronco Sport 2021-2025 Cargo Area Liner for Compact Spare Tire

                  SKU: MP1Z7811600AA

                  $170.00

                  Shipping: Ships by Jul 2
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2025 UnderCover Left Hand Side Pivot Storage Box

                  Super Duty 2017-2025 UnderCover Left Hand Side Pivot Storage Box

                  SKU: VHC3Z17N004C

                  $239.00

                  Shipping: Ships by Jul 2
                  Pickup: Free at Dealer
                  Add to Cart
                  Cross Bars 2pc Set

                  Cross Bars 2pc Set

                  SKU: JL1Z7855100AB

                  $175.00

                  Shipping: Ships by Jul 2
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 Lund Bed Extender

                  Ranger 2019-2023 Lund Bed Extender

                  SKU: VKB3Z99286A40C

                  $379.00

                  Shipping: Ships by Jul 2
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2020 Rear Molded Carbon Black Splash Guards Pair w/Lip Molding

                  F-150 2015-2020 Rear Molded Carbon Black Splash Guards Pair w/Lip Molding

                  SKU: FL3Z16A550BA

                  $60.00

                  Shipping: Ships by Jul 2
                  Pickup: Free at Dealer
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                  F-150 SuperCab 2015-2025 Black Aluminum 5" Step Bars

                  F-150 SuperCab 2015-2025 Black Aluminum 5" Step Bars

                  SKU: FL3Z16450EB

                  $615.00

                  Shipping: Ships by Jul 2
                  Pickup: Free at Dealer
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                  Edge 2019-2024 Rear Bumper Protector

                  Edge 2019-2024 Rear Bumper Protector

                  SKU: KT4Z17B807A

                  $100.00

                  Shipping: Ships by Jul 2
                  Pickup: Free at Dealer
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                  Transit Connect 2014-2023 Molded Splash Guards Front Pair

                  Transit Connect 2014-2023 Molded Splash Guards Front Pair

                  SKU: DT1Z16A550A

                  $60.00

                  Shipping: Ships by Jul 2
                  Pickup: Free at Dealer
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