Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Bronco Sport 2021-2025 TufSkinz Cactus Gray Grille Letters

                  Bronco Sport 2021-2025 TufSkinz Cactus Gray Grille Letters

                  SKU: VN1PZ9942528AF

                  $49.00

                  Shipping: Ships by Jul 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Smoke, Low Profile Side Window Deflectors

                  Maverick 2022-2025 Smoke, Low Profile Side Window Deflectors

                  SKU: VNZ6Z18246A

                  $89.00

                  Big Block 655 HP Crate Engine Rear Sump Pan

                  Big Block 655 HP Crate Engine Rear Sump Pan

                  SKU: M6007572DR

                  $19,750.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 Raptor 2019-2020 Beadlock Wheel Kit

                  F-150 Raptor 2019-2020 Beadlock Wheel Kit

                  SKU: M1007DC1785A

                  $880.00

                  Shipping: Ships by Jul 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1969-1997 351W/5.8L One-Piece Rubber Oil Pan Gasket

                  Mustang 1969-1997 351W/5.8L One-Piece Rubber Oil Pan Gasket

                  SKU: M6710A351

                  $61.00

                  Shipping: Ships by Jul 26
                  Pickup: Free at Dealer
                  Add to Cart
                  2021-2024 BRONCO 17" X 8.5" WHEEL KIT - MATTE BLACK

                  2021-2024 BRONCO 17" X 8.5" WHEEL KIT - MATTE BLACK

                  SKU: M1007KP1785MB

                  $1,705.00

                  Shipping: Ships by Jul 26
                  Pickup: Free at Dealer
                  Add to Cart
                  BRONCO AUXILIARY LIGHTING KIT- MODULAR FRONT BUMPER

                  BRONCO AUXILIARY LIGHTING KIT- MODULAR FRONT BUMPER

                  SKU: M15200KBL2

                  $1,290.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  FP BRONCO HD TIE ROD KIT - LEFT

                  FP BRONCO HD TIE ROD KIT - LEFT

                  SKU: M3200TRL

                  $70.00

                  Shipping: Ships by Jul 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2021 5.2L Intake Valve Light Weight

                  Mustang 2015-2021 5.2L Intake Valve Light Weight

                  SKU: M6507M52

                  $150.00

                  Shipping: Ships by Jul 26
                  Pickup: Free at Dealer
                  Add to Cart
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