Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 1964-2004 Boss 351 Engine Block 9.2 Deck

                  Mustang 1964-2004 Boss 351 Engine Block 9.2 Deck

                  SKU: M6010BOSS35192

                  $2,850.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022+ Chase Rack

                  Maverick 2022+ Chase Rack

                  SKU: M19007MV

                  $750.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  FPP F-150 PREMIUM 60OZ FLOOR MAT SET - BLACK

                  FPP F-150 PREMIUM 60OZ FLOOR MAT SET - BLACK

                  SKU: M13086F60

                  $225.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1964-1973 302 Oil Pickup Tube Front Sump Pan

                  Mustang 1964-1973 302 Oil Pickup Tube Front Sump Pan

                  SKU: M6622FT302

                  $195.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2020 Matte Black 20x8.5" Six Spoke Wheel

                  F-150 2015-2020 Matte Black 20x8.5" Six Spoke Wheel

                  SKU: M1007P2085MB

                  $360.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  2024-2025 MUSTANG 2.3L TRACK LOWERING SPRING KIT

                  2024-2025 MUSTANG 2.3L TRACK LOWERING SPRING KIT

                  SKU: M5300S62T

                  $375.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1995-2014 8.8" T-2 Torsen Differentials

                  Mustang 1995-2014 8.8" T-2 Torsen Differentials

                  SKU: M4204T31

                  $835.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  2021-2025 BRONCO 2.7L HIGH CLEARANCE EXHAUST SYSTEM

                  2021-2025 BRONCO 2.7L HIGH CLEARANCE EXHAUST SYSTEM

                  SKU: M5230BR7

                  $1,205.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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                  Mustang 2005-2014 Adjustable Panhard Bar

                  Mustang 2005-2014 Adjustable Panhard Bar

                  SKU: M4264A

                  $550.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
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