Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Super Duty Super & Crew Cab 2017-2022 3pc All Weather Floor Liner Tray

                  Super Duty Super & Crew Cab 2017-2022 3pc All Weather Floor Liner Tray

                  SKU: HC3Z2613300BA

                  $205.00

                  Shipping: Ships by Aug 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Pet Floor Hammock Rear Seat Cover

                  Pet Floor Hammock Rear Seat Cover

                  SKU: VML3Z16123A00A

                  $259.00

                  Shipping: Ships by Aug 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Aeroskin® Hood Protector by Husky Liners® - Smoke

                  Maverick 2022-2025 Aeroskin® Hood Protector by Husky Liners® - Smoke

                  SKU: VNZ6Z16C900A

                  $79.00

                  Shipping: Ships by Aug 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 4 Door Front Door Garage Storage Bags

                  Bronco 2021-2025 4 Door Front Door Garage Storage Bags

                  SKU: VM2DZ54502H07D

                  $259.00

                  Shipping: Ships by Aug 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Napier Truck Tent

                  Maverick 2022-2025 Napier Truck Tent

                  SKU: VPZ6Z99000C38A

                  $279.00

                  Shipping: Ships by Aug 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Vertical Bed Net

                  Maverick 2022-2025 Vertical Bed Net

                  SKU: NZ6Z9946046B

                  $70.00

                  Shipping: Ships by Aug 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2015-2024 4pc All Weather Floor Liner Tray

                  Edge 2015-2024 4pc All Weather Floor Liner Tray

                  SKU: HT4Z5813300AA

                  $205.00

                  Shipping: Ships by Aug 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance Fender Cover

                  Ford Performance Fender Cover

                  SKU: M1822A7

                  $30.00

                  Shipping: Ships by Aug 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Battery Jump Start Kit - GENIUS2

                  Battery Jump Start Kit - GENIUS2

                  SKU: VJL3Z10A765ES

                  $65.00

                  Shipping: Ships by Aug 21
                  Pickup: Free at Dealer
                  Add to Cart
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