Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang and F-150 TPMS SENSOR AND ACTIVATION TOOL KIT

                  Mustang and F-150 TPMS SENSOR AND ACTIVATION TOOL KIT

                  SKU: M1180B

                  $145.00

                  Shipping: Ships by Sep 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance by WARN® Off-Road Recovery Kit

                  Ford Performance by WARN® Off-Road Recovery Kit

                  SKU: M1830FPORR

                  $130.00

                  Shipping: Ships by Sep 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Ford Performance by WARN® Winch Kit

                  Bronco Ford Performance by WARN® Winch Kit

                  SKU: M1821B

                  $1,050.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2020-2026 UVS 100 Custom Sunscreen

                  Escape 2020-2026 UVS 100 Custom Sunscreen

                  SKU: VLJ6Z78519A02A

                  $109.00

                  Shipping: Ships by Sep 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2025 Lettering Hood Badge - Black

                  Explorer 2020-2025 Lettering Hood Badge - Black

                  SKU: LB5Z16606A

                  $110.00

                  Shipping: Ships by Sep 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2024 Trailer Tow Kit

                  Bronco 2024 Trailer Tow Kit

                  SKU: VP2DZ15A416B

                  $499.00

                  + $196.00 Installation
                  Ranger 2019-2025 Side Window Deflectors - Low Profile, Smoke by Husky Liners®

                  Ranger 2019-2025 Side Window Deflectors - Low Profile, Smoke by Husky Liners®

                  SKU: VPB3Z18246A

                  $109.00

                  Shipping: Ships by Sep 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Battery Jump Start Kit - GENIUS2

                  Battery Jump Start Kit - GENIUS2

                  SKU: VJL3Z10A765ES

                  $65.00

                  Shipping: Ships by Sep 11
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 Bed Extender by RealTruck Advantage®

                  F-150 2015-2025 Bed Extender by RealTruck Advantage®

                  SKU: VLL3Z99286A40A

                  $389.00

                  Shipping: Ships by Sep 11
                  Pickup: Free at Dealer
                  Add to Cart
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