Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Bronco 2021-2025 Chrome Plated Wheel Locks for Exposed Lugs

                  Bronco 2021-2025 Chrome Plated Wheel Locks for Exposed Lugs

                  SKU: M2DZ1A043A

                  $90.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty SuperCab & Crew Cab 2017-2022 3pc All Weather Rubber Floor Mats

                  Super Duty SuperCab & Crew Cab 2017-2022 3pc All Weather Rubber Floor Mats

                  SKU: HC3Z2613300KA

                  $150.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
                  Add to Cart
                  4Knines Charcoal Pet Rear Seat Covers

                  4Knines Charcoal Pet Rear Seat Covers

                  SKU: VNZ6Z1863812A

                  $159.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  E-Series Van 2011-2015 2pc Front All Weather Rubber Floor Mats

                  E-Series Van 2011-2015 2pc Front All Weather Rubber Floor Mats

                  SKU: BC2Z1613086CB

                  $110.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
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                  Ranger SuperCab 2019-2023 Smoke 4pc Side Window Air Deflector

                  Ranger SuperCab 2019-2023 Smoke 4pc Side Window Air Deflector

                  SKU: VKB3Z18246A

                  $109.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
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                  Bronco Sport 2021-2025 Low Profile 4pc Smoke Side Window Air Deflectors

                  Bronco Sport 2021-2025 Low Profile 4pc Smoke Side Window Air Deflectors

                  SKU: VM1PZ18246A

                  $89.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
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                  Super Duty 2023-2025 Tonneau/Bed Cover, Hard Folding Between the Rails Truck Bed Cover by RealTruck Advantage® For 6 3/4' Styleside Bed

                  Super Duty 2023-2025 Tonneau/Bed Cover, Hard Folding Between the Rails Truck Bed Cover by RealTruck Advantage® For 6 3/4' Styleside Bed

                  SKU: VPC3Z99501A42G

                  $1,349.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
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                  EcoSport 2018-2022 Lockable Cross Bars 2pc Set

                  EcoSport 2018-2022 Lockable Cross Bars 2pc Set

                  SKU: JN1Z9955100A

                  $175.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
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                  Super Duty 2011-2016 Molded Splash Guards Rear Pair

                  Super Duty 2011-2016 Molded Splash Guards Rear Pair

                  SKU: BC3Z16A550BB

                  $60.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
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