Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2015-2021 87mm Throttle Body Adaptor

                  Mustang 2015-2021 87mm Throttle Body Adaptor

                  SKU: M9474M5087

                  $130.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1964-1973 Chrome Ignition Coil Bracket

                  Mustang 1964-1973 Chrome Ignition Coil Bracket

                  SKU: M12044A2

                  $16.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  AIR CLEANER KIT: BLACK CRINKLE FINISH, RED MUSTANG EMBLEM

                  AIR CLEANER KIT: BLACK CRINKLE FINISH, RED MUSTANG EMBLEM

                  SKU: 302362

                  $120.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Gloss Black Rear Emblem

                  Bronco Gloss Black Rear Emblem

                  SKU: M1447BRB

                  $45.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Chrome Breather Cap with Ford Racing Logo

                  Chrome Breather Cap with Ford Racing Logo

                  SKU: M6766FRVCH

                  $25.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD RACING COMPLETE DRESS UP KIT, CARBON FIBER STYLE FINISH

                  FORD RACING COMPLETE DRESS UP KIT, CARBON FIBER STYLE FINISH

                  SKU: 302520

                  $440.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD RACING 289-351 SLANT EDGE VALVE COVER POLISHED

                  FORD RACING 289-351 SLANT EDGE VALVE COVER POLISHED

                  SKU: 302138

                  $385.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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                  Focus-ST 6 Speed Black Carbon Fiber Shift Knob

                  Focus-ST 6 Speed Black Carbon Fiber Shift Knob

                  SKU: M7213FSTCF

                  $120.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1996-2010 4.6L Manual Flywheel Bolts

                  Mustang 1996-2010 4.6L Manual Flywheel Bolts

                  SKU: M6379B

                  $16.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
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