Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Bronco Sport 2021-2025 Stainless Steel Door Sill Plates

                  Bronco Sport 2021-2025 Stainless Steel Door Sill Plates

                  SKU: VM1PZ99132A08A

                  $99.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger SuperCab 2019-2023 Black Platinum Door Sill Plates

                  Ranger SuperCab 2019-2023 Black Platinum Door Sill Plates

                  SKU: VKB3Z99132A08B

                  $79.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 Undercover Right Hand Side Pivot Storage Box

                  F-150 2015-2025 Undercover Right Hand Side Pivot Storage Box

                  SKU: VFL3Z17N004E

                  $239.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2020-2024 Matte Black Badge Overlay Kit

                  Escape 2020-2024 Matte Black Badge Overlay Kit

                  SKU: VLV4Z9942528A

                  $129.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  NOCO GB-150 Battery Jump Start Pack

                  NOCO GB-150 Battery Jump Start Pack

                  SKU: VJL3Z10A765CS

                  $389.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  F-150 2021-2025 Gunmetal Platinum Lettering Tailgate Badge

                  F-150 2021-2025 Gunmetal Platinum Lettering Tailgate Badge

                  SKU: VML3Z9942528C

                  $129.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Tailgate Bed Dust Seal

                  Tailgate Bed Dust Seal

                  SKU: VFL3Z99404A06A

                  $29.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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                  Console Vault Vehicle Safe for Base Seat Console, Split Bench Front Seat, 2015-2025.

                  Console Vault Vehicle Safe for Base Seat Console, Split Bench Front Seat, 2015-2025.

                  SKU: VFL3Z2806202C

                  $329.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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                  Mustang 2008-2014 Flat Splash Guards Rear Pair

                  Mustang 2008-2014 Flat Splash Guards Rear Pair

                  SKU: F6ZZ16A550BA

                  $35.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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