Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ranger 2024-2025 Sport Roll Soft Roll-Up Truck Bed Cover by RealTruck Advantage® for 5ft Bed

                  Ranger 2024-2025 Sport Roll Soft Roll-Up Truck Bed Cover by RealTruck Advantage® for 5ft Bed

                  SKU: VR1WZ99501A42P

                  $429.00

                  Shipping: Ships by Sep 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Pivot Side Storage Box, RH Passenger Side by RealTruck Advantage®

                  Maverick 2022-2025 Pivot Side Storage Box, RH Passenger Side by RealTruck Advantage®

                  SKU: VNZ6Z17N004B

                  $239.00

                  Shipping: Ships by Sep 7
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Tufskinz Gray Lettering on Black Texture Door Sill Kit

                  F-150 2021-2025 Tufskinz Gray Lettering on Black Texture Door Sill Kit

                  SKU: VML3Z99132A08C

                  $59.00

                  Shipping: Ships by Sep 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2026 Pivot Side Storage Box RH Passenger Side by RealTruck Advantage®

                  Super Duty 2017-2026 Pivot Side Storage Box RH Passenger Side by RealTruck Advantage®

                  SKU: VHC3Z17N004B

                  $239.00

                  Shipping: Ships by Sep 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2026 Pivot Side Storage Box, LH Driver Side by RealTruck Advantage®

                  Super Duty 2017-2026 Pivot Side Storage Box, LH Driver Side by RealTruck Advantage®

                  SKU: VHC3Z17N004C

                  $239.00

                  Shipping: Ships by Sep 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Bed Extender by RealTruck Advantage®

                  Maverick 2022-2025 Bed Extender by RealTruck Advantage®

                  SKU: VNZ6Z99286A40A

                  $369.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2023-2026 Console Vault® In-Vehicle Safe

                  Super Duty 2023-2026 Console Vault® In-Vehicle Safe

                  SKU: VPC3Z7806202A

                  $359.00

                  Shipping: Ships by Sep 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2024 Rear Bumper Protector

                  Bronco Sport 2021-2024 Rear Bumper Protector

                  SKU: M1PZ17B807A

                  $100.00

                  Shipping: Ships by Sep 7
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 SuperCrew 2021-2025 3pc All-Weather Floor Liner Tray for Vinyl Flooring without LUX pkg

                  F-150 SuperCrew 2021-2025 3pc All-Weather Floor Liner Tray for Vinyl Flooring without LUX pkg

                  SKU: ML3Z1613300CA

                  $205.00

                  Shipping: Ships by Sep 7
                  Pickup: Free at Dealer
                  Add to Cart
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