Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Escape 2024 Graphics Kit, Ebony Black Side Stripes

                  Escape 2024 Graphics Kit, Ebony Black Side Stripes

                  SKU: PJ6Z5420000AA

                  $310.00

                  Shipping: Ships by Aug 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition 2025, Reversible Cargo Mat

                  Expedition 2025, Reversible Cargo Mat

                  SKU: SL1Z7813046AA

                  $210.00

                  Shipping: Ships by Aug 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2024-2025 Molded Splash Guards, Front

                  Ranger 2024-2025 Molded Splash Guards, Front

                  SKU: R1WZ16A550AA

                  $90.00

                  Shipping: Ships by Aug 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Mach-E 2021-2025 Rear Bumper Protector

                  Mustang Mach-E 2021-2025 Rear Bumper Protector

                  SKU: MJ8Z17B807A

                  $100.00

                  Shipping: Ships by Aug 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Black Carbon Fiber 6 Speed Shift Knob

                  Black Carbon Fiber 6 Speed Shift Knob

                  SKU: FM5Z7213C

                  $120.00

                  F-150 Reg Cab 2015-2020 Stainless Steel Body Side Molding Trim for 8.0' Bed

                  F-150 Reg Cab 2015-2020 Stainless Steel Body Side Molding Trim for 8.0' Bed

                  SKU: VFL3Z9910146A

                  $439.00

                  Shipping: Ships by Aug 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 Air Design® Matte Black Quarter Window Louvers

                  Mustang 2015-2023 Air Design® Matte Black Quarter Window Louvers

                  SKU: VJR3Z63280B10A

                  $199.00

                  Shipping: Ships by Aug 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2023-2026 Lighted Ford Oval Front LED without Front Camera

                  Super Duty 2023-2026 Lighted Ford Oval Front LED without Front Camera

                  SKU: VMC3Z8A224B

                  $309.00

                  Shipping: Ships by Aug 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2025, Lighted Front Grille Ford Oval

                  Explorer 2025, Lighted Front Grille Ford Oval

                  SKU: VRL2Z8213A

                  $309.00

                  Shipping: Ships by Aug 11
                  Pickup: Free at Dealer
                  Add to Cart
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