Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2010-2012 Boss 302S Front Grille

                  Mustang 2010-2012 Boss 302S Front Grille

                  SKU: M8200MBR

                  $425.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  2015-2024 F-150 22" x 9.5" SINISTER BRONZE SINGLE WHEEL

                  2015-2024 F-150 22" x 9.5" SINISTER BRONZE SINGLE WHEEL

                  SKU: M1007S2295SB

                  $410.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Focus-ST/RS 2013-2018 Performance Cold Air Intake Box

                  Focus-ST/RS 2013-2018 Performance Cold Air Intake Box

                  SKU: M9603FSTA

                  $210.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1986-2020 8.8" 3.73 Ring Gear and Pinion

                  Mustang 1986-2020 8.8" 3.73 Ring Gear and Pinion

                  SKU: M420988373

                  $300.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  2015-2023 F-150 20"X8.5" GLOSS BLACK WHEEL

                  2015-2023 F-150 20"X8.5" GLOSS BLACK WHEEL

                  SKU: M1007S2085F15B

                  $420.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  BLOCK PLUG AND DOWEL KIT FOR Z BLOCKS

                  BLOCK PLUG AND DOWEL KIT FOR Z BLOCKS

                  SKU: M6026ZBLOCK

                  $215.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer Timberline Skid Plate

                  Explorer Timberline Skid Plate

                  SKU: M5018EXP

                  $325.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  2021-2025 BRONCO 17" x 8.5" METHOD OXFORD WHITE SINGLE WHEEL

                  2021-2025 BRONCO 17" x 8.5" METHOD OXFORD WHITE SINGLE WHEEL

                  SKU: M1007M1785W

                  $495.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
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                  Mustang 2.3L EcoBoost Oil-Air Separator RH

                  Mustang 2.3L EcoBoost Oil-Air Separator RH

                  SKU: M6766A23S

                  $275.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
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