Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ranger 2024-2025 Gatorback Rear Splash Guard with Ranger Logo

                  Ranger 2024-2025 Gatorback Rear Splash Guard with Ranger Logo

                  SKU: VR1WZ16A550D

                  $319.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2017-2023 Air Design® Absolute Black Side Quarter Window Scoop

                  Mustang 2017-2023 Air Design® Absolute Black Side Quarter Window Scoop

                  SKU: VHR3Z63280B10AF

                  $269.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 Matte Clear 7" Over the Top Dual Stripe Kit

                  Mustang 2015-2023 Matte Clear 7" Over the Top Dual Stripe Kit

                  SKU: VPR3Z6320000A

                  $469.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2018-2023 Air Design® Matte Black Rear Bumper Diffuser

                  Mustang 2018-2023 Air Design® Matte Black Rear Bumper Diffuser

                  SKU: VJR3Z17F828A

                  $289.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Mustang 2018-2019 Air Design® Ruby Red Side Quarter Panel Scoop

                  Mustang 2018-2019 Air Design® Ruby Red Side Quarter Panel Scoop

                  SKU: VJR3Z63279D36CC

                  $269.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2023-2025 Left Drivers Side Retractable Side Step

                  Super Duty 2023-2025 Left Drivers Side Retractable Side Step

                  SKU: VPC3Z17A958D

                  $449.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
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                  Super Duty Crew Cab 2019-2022 Folding Rear Row Seat Covers 60/40 in Charcoal

                  Super Duty Crew Cab 2019-2022 Folding Rear Row Seat Covers 60/40 in Charcoal

                  SKU: VKC3Z2663812G

                  $229.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
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                  Yakima Roof Mounted Ski/Snowboard Rack

                  Yakima Roof Mounted Ski/Snowboard Rack

                  SKU: VKB3Z7855100E

                  $389.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
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                  Bronco 2021-2025 Visco Hood Cowl/Stripes Retro Design

                  Bronco 2021-2025 Visco Hood Cowl/Stripes Retro Design

                  SKU: VM2DZ6320000C

                  $309.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
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