Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  FORD RACING LOGO DIE-CAST VALVE COVERS BLACK

                  FORD RACING LOGO DIE-CAST VALVE COVERS BLACK

                  SKU: 302003

                  $215.00

                  Shipping: Ships by Jun 13
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2010-2019 3.5L EcoBoost Cold Spark Plug Set

                  F-150 2010-2019 3.5L EcoBoost Cold Spark Plug Set

                  SKU: M1240535T

                  $67.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 Black Oval Kit

                  Ranger 2019-2023 Black Oval Kit

                  SKU: M1447RNGR

                  $140.00

                  Shipping: Ships by Jun 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1964-1973 11x2.25" Brake Drum

                  Mustang 1964-1973 11x2.25" Brake Drum

                  SKU: M1126B

                  $78.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Boss Block Cylinder Head Stud Kit

                  Boss Block Cylinder Head Stud Kit

                  SKU: M6014BOSS

                  $315.00

                  Shipping: Ships by Jun 13
                  Pickup: Free at Dealer
                  Add to Cart
                  BRONCO/RANGER M220 REAR RING AND PINION 4.88 RATIO

                  BRONCO/RANGER M220 REAR RING AND PINION 4.88 RATIO

                  SKU: M4209488

                  $360.00

                  Shipping: Ships by Jun 13
                  Pickup: Free at Dealer
                  Add to Cart
                  2020-2024 RANGER 2.3L AIR/OIL SEPARATOR

                  2020-2024 RANGER 2.3L AIR/OIL SEPARATOR

                  SKU: M6766R23A

                  $305.00

                  Shipping: Ships by Jun 13
                  Pickup: Free at Dealer
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                  MUSTANG/GT350 EXTENDED WHEEL STUD AND NUT KIT

                  MUSTANG/GT350 EXTENDED WHEEL STUD AND NUT KIT

                  SKU: M1107E

                  $280.00

                  Shipping: Ships by Jun 13
                  Pickup: Free at Dealer
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                  Ford Black and Chrome Wheel Center Cap Kit

                  Ford Black and Chrome Wheel Center Cap Kit

                  SKU: M1096KBCC

                  $26.00

                  Shipping: Ships by Jun 13
                  Pickup: Free at Dealer
                  Add to Cart
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