Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ford Racing 9mm Spark Plug Wire Sets

                  Ford Racing 9mm Spark Plug Wire Sets

                  SKU: M12259M301

                  $67.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  F-150 2021-2023 Black Oval Kit with Camera

                  F-150 2021-2023 Black Oval Kit with Camera

                  SKU: M1447FBC1

                  $165.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  F-150 2018-2020 Black Oval Kit with Camera

                  F-150 2018-2020 Black Oval Kit with Camera

                  SKU: M1447F15BC

                  $140.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  Mustang 1979-1995 351W/5.8L Engine Swap Oil Kit

                  Mustang 1979-1995 351W/5.8L Engine Swap Oil Kit

                  SKU: M6675A58

                  $320.00

                  Shipping: Ships by Jun 12
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                  7mm Single Groove Intake Valve

                  7mm Single Groove Intake Valve

                  SKU: M6507D3047

                  $20.00

                  Shipping: Ships by Jun 12
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                  Mustang GT350 2015-2019 Ford Performance Red 6-Speed Shift Knob

                  Mustang GT350 2015-2019 Ford Performance Red 6-Speed Shift Knob

                  SKU: M7213M8SR

                  $98.00

                  Shipping: Ships by Jun 12
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                  Mustang 1982-1995 302/351 Bellhousing for Tremec 5-Speed

                  Mustang 1982-1995 302/351 Bellhousing for Tremec 5-Speed

                  SKU: M6392R58

                  $390.00

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                  Bronco 2021-2023 Off-Road Suspension 2" Lift Kit 4Dr

                  Bronco 2021-2023 Off-Road Suspension 2" Lift Kit 4Dr

                  SKU: M18000B1

                  $1,955.00

                  Shipping: Ships by Jun 12
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                  2012-2013 BOSS 302 INTAKE CAM SET FOR COYOTE 5.0L

                  2012-2013 BOSS 302 INTAKE CAM SET FOR COYOTE 5.0L

                  SKU: M6550M50BINT

                  $1,210.00

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