Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  289/302/351W FRONT TIMING CHAIN COVER

                  289/302/351W FRONT TIMING CHAIN COVER

                  SKU: M6059D351

                  $260.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1965-1973 Cylinder Head Stud Kit

                  Mustang 1965-1973 Cylinder Head Stud Kit

                  SKU: M6014Z304

                  $245.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 Front Strut Mount Upgrade

                  Mustang 2005-2014 Front Strut Mount Upgrade

                  SKU: M18183C

                  $180.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  BRONCO SPORT 2021-2023 FORD PERFORMANCE BY RIGID® ROOF OFF-ROAD LIGHT BAR KIT

                  BRONCO SPORT 2021-2023 FORD PERFORMANCE BY RIGID® ROOF OFF-ROAD LIGHT BAR KIT

                  SKU: M15200KCXR

                  $1,025.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
                  Add to Cart
                  PROCAL3 Service Park Replacement Dongle

                  PROCAL3 Service Park Replacement Dongle

                  SKU: CMCANELOPEB

                  $275.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1964-2004 Boss 351 Engine Block 9.5 Deck Big Bore

                  Mustang 1964-2004 Boss 351 Engine Block 9.5 Deck Big Bore

                  SKU: M6010BOSS351BB

                  $2,850.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  GEN 2 COYOTE 5.2L HIGH PERFORMANCE CAMS

                  GEN 2 COYOTE 5.2L HIGH PERFORMANCE CAMS

                  SKU: M6550M52

                  $2,160.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 High Performance Brake Cooling Shields

                  Mustang 2005-2014 High Performance Brake Cooling Shields

                  SKU: M20045MSVT

                  $115.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
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                  Mustang GT 2015-2017 Cold Air Intake and Calibration Power Pack 2

                  Mustang GT 2015-2017 Cold Air Intake and Calibration Power Pack 2

                  SKU: M9603M8A

                  $825.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
                  Add to Cart
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