Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ford Racing Shift Knob 6-Speed

                  Ford Racing Shift Knob 6-Speed

                  SKU: M7213M8

                  $110.00

                  Shipping: Ships by Jul 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1985-1993 A/C Eliminator Kit

                  Mustang 1985-1993 A/C Eliminator Kit

                  SKU: M8511A50

                  $115.00

                  Shipping: Ships by Jul 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2011-2014 Boss 302R Head Changing Kit

                  Mustang 2011-2014 Boss 302R Head Changing Kit

                  SKU: M6067M50BR

                  $195.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1985-2014 8.8" Ring and Pinion Installation Kit

                  Mustang 1985-2014 8.8" Ring and Pinion Installation Kit

                  SKU: M4210A

                  $62.00

                  Shipping: Ships by Jul 14
                  Pickup: Free at Dealer
                  Add to Cart
                  460 Front Sump Oil Pan Pickup Tube

                  460 Front Sump Oil Pan Pickup Tube

                  SKU: M6622FT460

                  $175.00

                  Shipping: Ships by Jul 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2008 3V Cold Spark Plug

                  Mustang 2005-2008 3V Cold Spark Plug

                  SKU: M124053V0A

                  $150.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance Badge

                  Ford Performance Badge

                  SKU: M16098PBFP

                  $105.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Small Block High Torque Mini Starter

                  Small Block High Torque Mini Starter

                  SKU: M11000MT164

                  $435.00

                  Shipping: Ships by Jul 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1986-2004 Pinion Flange 8.8" Axle

                  Mustang 1986-2004 Pinion Flange 8.8" Axle

                  SKU: M4851C

                  $62.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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