Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2007-2011 Anti-Roll Bar/Sway Bar Replacement Bushing Kit

                  Mustang 2007-2011 Anti-Roll Bar/Sway Bar Replacement Bushing Kit

                  SKU: M5490BKB

                  $62.00

                  Shipping: Ships by Jul 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Cobra 2003-2004 Pinion Flange

                  Mustang Cobra 2003-2004 Pinion Flange

                  SKU: M4851B

                  $73.00

                  Shipping: Ships by Jul 13
                  Pickup: Free at Dealer
                  Add to Cart
                  4DR BRONCO HARD TOP

                  4DR BRONCO HARD TOP

                  SKU: M10500HT

                  $5,495.00

                  Shipping: Ships by Jul 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2024 Automatic IRS Pinion Flange

                  Mustang 2015-2024 Automatic IRS Pinion Flange

                  SKU: M4851M8A

                  $88.00

                  Shipping: Ships by Jul 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 Handling Pack Fastener Kit

                  Mustang 2005-2014 Handling Pack Fastener Kit

                  SKU: MFR3FASTENERS

                  $155.00

                  Shipping: Ships by Jul 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1979-1993 Tremec Upgraded Super-Duty T-5 Transmission

                  Mustang 1979-1993 Tremec Upgraded Super-Duty T-5 Transmission

                  SKU: M7003Z

                  $2,565.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1964-2017 Tremec 6-Speed Transmission

                  Mustang 1964-2017 Tremec 6-Speed Transmission

                  SKU: M7003M6266

                  $4,630.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1986-1995 EFI Heat Spacer 1.00" Cobra Intake

                  Mustang 1986-1995 EFI Heat Spacer 1.00" Cobra Intake

                  SKU: M9486A53

                  $115.00

                  Shipping: Ships by Jul 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2017 2.3L EcoBoost 70mm Billet Throttle Body

                  Mustang 2015-2017 2.3L EcoBoost 70mm Billet Throttle Body

                  SKU: M9926M2370

                  $810.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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