Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  BRONCO METHOD CENTER CAP - BRONZE

                  BRONCO METHOD CENTER CAP - BRONZE

                  SKU: M1096FPMBR

                  $62.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  BRONCO/RANGER M220 RING GEAR AND PINION 5.13 RATIO

                  BRONCO/RANGER M220 RING GEAR AND PINION 5.13 RATIO

                  SKU: M4209513

                  $360.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  M12 X 1.5 BLACK SECURITY LUG NUT KIT OF 4

                  M12 X 1.5 BLACK SECURITY LUG NUT KIT OF 4

                  SKU: M1A043B

                  $67.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1986-2014 8.8" 3.55 Ring Gear and Pinion

                  Mustang 1986-2014 8.8" 3.55 Ring Gear and Pinion

                  SKU: M420988355

                  $280.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1985-1993 351W Engine Swap Accessory Drive Kit

                  Mustang 1985-1993 351W Engine Swap Accessory Drive Kit

                  SKU: M8511B351

                  $83.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Focus 2000-2005 Suspension Kit

                  Focus 2000-2005 Suspension Kit

                  SKU: M3000ZX3

                  $410.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD PERFORMANCE DECAL SET

                  FORD PERFORMANCE DECAL SET

                  SKU: M1820FPBED

                  $55.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD PERFORMANCE BY FACTOR 55 BLUE ULTRAHOOK

                  FORD PERFORMANCE BY FACTOR 55 BLUE ULTRAHOOK

                  SKU: M1821UHB

                  $295.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Shelby GT500 2020-2021 Underhood Rain Hat Graphic

                  Mustang Shelby GT500 2020-2021 Underhood Rain Hat Graphic

                  SKU: M1620001HATBW

                  $65.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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