Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Bronco/Bronco Sport Black G.O.A.T Badge

                  Bronco/Bronco Sport Black G.O.A.T Badge

                  SKU: M1447GOATBLK

                  $35.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  VALVE COVER HOLD DOWN MINI-NUTS:BLACK CRINKLE FINISH

                  VALVE COVER HOLD DOWN MINI-NUTS:BLACK CRINKLE FINISH

                  SKU: 302316

                  $22.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2018-2023 5.0L Powered By Ford Engine Dress Up Kit

                  Mustang 2018-2023 5.0L Powered By Ford Engine Dress Up Kit

                  SKU: M9680M50BA

                  $170.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 Red Pair of Tow Hooks

                  Ranger 2019-2023 Red Pair of Tow Hooks

                  SKU: M18954RA

                  $145.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2007-2011 Anti-Roll Bar/Sway Bar Replacement End Link

                  Mustang 2007-2011 Anti-Roll Bar/Sway Bar Replacement End Link

                  SKU: M5490LINKB

                  $155.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1996-2004 Plug and Dowel Kit

                  Mustang 1996-2004 Plug and Dowel Kit

                  SKU: M6026CI46

                  $50.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2011-2017 5.0L Coyote Motor Mount Kit

                  Mustang 2011-2017 5.0L Coyote Motor Mount Kit

                  SKU: M6038M50

                  $180.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1990-2001 302/351 Head Gasket Set

                  Mustang 1990-2001 302/351 Head Gasket Set

                  SKU: M6051CP331

                  $195.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1987-1995 289/302 Oil Pump Drive Shaft

                  Mustang 1987-1995 289/302 Oil Pump Drive Shaft

                  SKU: M6605B302

                  $44.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
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