Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  GEN 4X COYOTE CONTROL PACK W/ 10R80 AUTO TRANS

                  GEN 4X COYOTE CONTROL PACK W/ 10R80 AUTO TRANS

                  SKU: M6017M50HA

                  $2,730.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1967-1995 302/351W Crankshaft Pulley Spacer 0.350"

                  Mustang 1967-1995 302/351W Crankshaft Pulley Spacer 0.350"

                  SKU: M8510A351

                  $66.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
                  Add to Cart
                  390/427/428 Double Roller Timing Chain Set

                  390/427/428 Double Roller Timing Chain Set

                  SKU: M6268A390

                  $260.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
                  Add to Cart
                  7.3L GODZILLA ENGINE GASKET KIT

                  7.3L GODZILLA ENGINE GASKET KIT

                  SKU: M6003SD73

                  $225.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1986-2001 Clutch Kit

                  Mustang 1986-2001 Clutch Kit

                  SKU: M7560A302N

                  $405.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
                  Add to Cart
                  2021-2025 F-150 SPORT EXHAUST - BLACK - REAR EXIT

                  2021-2025 F-150 SPORT EXHAUST - BLACK - REAR EXIT

                  SKU: M5200FSBR

                  $2,180.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2018+ 5.0L Coyote Head Changing Kit

                  Mustang 2018+ 5.0L Coyote Head Changing Kit

                  SKU: M6067M5018

                  $235.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
                  Add to Cart
                  2021-2023 F-150 BLACK PAINTED GRILLE

                  2021-2023 F-150 BLACK PAINTED GRILLE

                  SKU: M8200F15A

                  $360.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
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                  Mustang GEN 3 Coyote 175AMP Alternator Kit

                  Mustang GEN 3 Coyote 175AMP Alternator Kit

                  SKU: M8600M50ALTC

                  $425.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
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