Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang Carbon Fiber Shift Knob

                  Mustang Carbon Fiber Shift Knob

                  SKU: M7213MCF

                  $120.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT 2005-2014 Coupe Street Lowering Springs

                  Mustang GT 2005-2014 Coupe Street Lowering Springs

                  SKU: M5300KA

                  $310.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
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                  2020-2025 EXPLORER ST SPORT EXHAUST - BLACK

                  2020-2025 EXPLORER ST SPORT EXHAUST - BLACK

                  SKU: M5200ESTB

                  $2,415.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
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                  Ford Oval Custom Billet Aluminum Spark Plug Wire Looms

                  Ford Oval Custom Billet Aluminum Spark Plug Wire Looms

                  SKU: M12297L900

                  $155.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
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                  Mustang Shelby GT500 2007-2014 Springs

                  Mustang Shelby GT500 2007-2014 Springs

                  SKU: M5300L

                  $335.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Mustang Cobra Jet 1968-1997 Bare Cylinder Head

                  Mustang Cobra Jet 1968-1997 Bare Cylinder Head

                  SKU: M6049SCJ

                  $1,375.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
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                  Mustang 1964-1980 Manual Transmission Flywheel Billet Steel 164T 28.2

                  Mustang 1964-1980 Manual Transmission Flywheel Billet Steel 164T 28.2

                  SKU: M6375K302

                  $445.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
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                  Mustang 1964-1973 351 Front Sump Oil Pan Pickup Tube

                  Mustang 1964-1973 351 Front Sump Oil Pan Pickup Tube

                  SKU: M6622FT351

                  $165.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
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                  Black Satin Valve Covers

                  Black Satin Valve Covers

                  SKU: M6582LE302BK

                  $235.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
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