Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  2022-2025 BRONCO RAPTOR CARBON FIBER APPEARANCE KIT-GLOSS

                  2022-2025 BRONCO RAPTOR CARBON FIBER APPEARANCE KIT-GLOSS

                  SKU: M16600KBG

                  $13,295.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  MUSTANG DARK HORSE STEERING WHEEL KIT

                  MUSTANG DARK HORSE STEERING WHEEL KIT

                  SKU: M3600M

                  $540.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2011-2021 Coyote 5.0/5.2L Road Race Oil Pan

                  Mustang 2011-2021 Coyote 5.0/5.2L Road Race Oil Pan

                  SKU: M6675M52RR

                  $1,925.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty Limited Slip Front Differential

                  Super Duty Limited Slip Front Differential

                  SKU: M4204SDLS

                  $510.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  M14 X 1.5 BLACK LUG NUT WHEEL KIT OF 8

                  M14 X 1.5 BLACK LUG NUT WHEEL KIT OF 8

                  SKU: M1012SB

                  $88.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2020 Complete Lowering Kit

                  F-150 2015-2020 Complete Lowering Kit

                  SKU: M3000H4A

                  $545.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD PERFORMANCE MUSTANG HIGH WING OUTDOOR COVER

                  FORD PERFORMANCE MUSTANG HIGH WING OUTDOOR COVER

                  SKU: M19412S6TH

                  $625.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT Super 8.8 Torsen Differential

                  Mustang GT Super 8.8 Torsen Differential

                  SKU: M4204MT

                  $775.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT350R Half Shaft Kit

                  Mustang GT350R Half Shaft Kit

                  SKU: M4130M8S

                  $525.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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