Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  5.0L Coyote "Powered by Ford" Blue Coil Covers

                  5.0L Coyote "Powered by Ford" Blue Coil Covers

                  SKU: M6P067M50B

                  $120.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2017 GEN 2 5.0L Coyote Oil Pan Kit

                  Mustang 2017 GEN 2 5.0L Coyote Oil Pan Kit

                  SKU: M6675M50A1

                  $125.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Mustang SVT 1999-2011 Coil Covers

                  Mustang SVT 1999-2011 Coil Covers

                  SKU: M6067C

                  $125.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  5.0/5.2L Coyote Water Pump Kit

                  5.0/5.2L Coyote Water Pump Kit

                  SKU: M8501M50A

                  $105.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  5.0L Coyote Oil Pump Installation Kit

                  5.0L Coyote Oil Pump Installation Kit

                  SKU: M6600A50PKIT

                  $140.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Shelby GT350 2015-2020 Air Filter

                  Mustang Shelby GT350 2015-2020 Air Filter

                  SKU: M9601G

                  $125.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Mustang 2011-2019 5.0L Coyote Boss 302 Timing Chain Tensioners

                  Mustang 2011-2019 5.0L Coyote Boss 302 Timing Chain Tensioners

                  SKU: M6266M50B

                  $185.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  5.0L COYOTE HIGH RPM COMPETITION PULSE RING

                  5.0L COYOTE HIGH RPM COMPETITION PULSE RING

                  SKU: M12A227CJ13

                  $140.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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