Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  PISTON AND ROD KEYCHAIN FEATURING FORD OVAL

                  PISTON AND ROD KEYCHAIN FEATURING FORD OVAL

                  SKU: 302700

                  $6.00

                  Shipping: Ships by May 25
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance Rubber Trailer Hitch Receiver Cover

                  Ford Performance Rubber Trailer Hitch Receiver Cover

                  SKU: M1840FP

                  $20.00

                  Shipping: Ships by May 25
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance Black Stainless Steel Marque Plate

                  Ford Performance Black Stainless Steel Marque Plate

                  SKU: M1828LB

                  $45.00

                  Shipping: Ships by May 25
                  Pickup: Free at Dealer
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                  Mustang 2011-2014 5.0L Coyote Gen 1 Engine Cover Kit

                  Mustang 2011-2014 5.0L Coyote Gen 1 Engine Cover Kit

                  SKU: M9680M50

                  $235.00

                  Shipping: Ships by May 25
                  Pickup: Free at Dealer
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                  F-150 2011-2017 5.0L Coyote Cam Cover Ball Stud Kit

                  F-150 2011-2017 5.0L Coyote Cam Cover Ball Stud Kit

                  SKU: M6067BF150

                  $28.00

                  Shipping: Ships by May 25
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2011-2019 5.0L Coyote Automatic Transmission Flexplate and Bolts

                  Mustang 2011-2019 5.0L Coyote Automatic Transmission Flexplate and Bolts

                  SKU: M6375A50C

                  $99.00

                  Shipping: Ships by May 25
                  Pickup: Free at Dealer
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                  Ford Racing Center Cap

                  Ford Racing Center Cap

                  SKU: M1096FR

                  $29.00

                  Shipping: Ships by May 25
                  Pickup: Free at Dealer
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                  M-6766-A50/A50A Replacement Short PCV Hose

                  M-6766-A50/A50A Replacement Short PCV Hose

                  SKU: CM6K817M50B

                  $55.00

                  Shipping: Ships by May 25
                  Pickup: Free at Dealer
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                  Ford Performance Black Stainless Steel Slim Line License Plate Frame

                  Ford Performance Black Stainless Steel Slim Line License Plate Frame

                  SKU: M1828SSB

                  $35.00

                  Shipping: Ships by May 25
                  Pickup: Free at Dealer
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