Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  2024 MUSTANG 5.0L ENGINE COVER KIT

                  2024 MUSTANG 5.0L ENGINE COVER KIT

                  SKU: M9680M50D

                  $75.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  Mustang SVT 1999-2011 Coil Covers

                  Mustang SVT 1999-2011 Coil Covers

                  SKU: M6067C

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                  C6 A.T Dipstick/Tube

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                  SKU: M6750E303

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                  Mustang 1979-1995 Distributor Hold-Down Clamp

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                  Black Breather Cap with Ford Racing Logo

                  Black Breather Cap with Ford Racing Logo

                  SKU: M6766FRNVBK

                  $25.00

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                  GT350 5.2L Oil-Air Separator LH

                  GT350 5.2L Oil-Air Separator LH

                  SKU: M6766A50S

                  $200.00

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                  Ford Oval Custom Billet Aluminum Spark Plug Wire Looms

                  Ford Oval Custom Billet Aluminum Spark Plug Wire Looms

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                  $140.00

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