Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  GT350 5.2L Oil-Air Separator LH

                  GT350 5.2L Oil-Air Separator LH

                  SKU: M6766A50S

                  $220.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD RACING COMPLETE DRESS UP KIT, CHROME FINISH WITH BLACK EMBLEMS

                  FORD RACING COMPLETE DRESS UP KIT, CHROME FINISH WITH BLACK EMBLEMS

                  SKU: 302510

                  $330.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  Mustang Billet Engine Cap Set with Laser Engraved Ford Performance Logo

                  Mustang Billet Engine Cap Set with Laser Engraved Ford Performance Logo

                  SKU: M6766M50A

                  $260.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  Mustang GT 2018-2023 Coyote Engine Cover Kit

                  Mustang GT 2018-2023 Coyote Engine Cover Kit

                  SKU: M9680M50B

                  $225.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  2020-2024 RANGER 2.3L AIR/OIL SEPARATOR

                  2020-2024 RANGER 2.3L AIR/OIL SEPARATOR

                  SKU: M6766R23A

                  $305.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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