Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  302/351W Bare 63cc Z-Head Aluminum Head

                  302/351W Bare 63cc Z-Head Aluminum Head

                  SKU: M6049Z304D

                  $1,155.00

                  Shipping: Ships by Jun 5
                  Pickup: Free at Dealer
                  Add to Cart
                  302/351W Assembled Z-Head Aluminum

                  302/351W Assembled Z-Head Aluminum

                  SKU: M6049Z304DA

                  $1,825.00

                  Shipping: Ships by Jun 5
                  Pickup: Free at Dealer
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                  Mustang Cobra Jet 1968-1997 Bare Cylinder Head

                  Mustang Cobra Jet 1968-1997 Bare Cylinder Head

                  SKU: M6049SCJ

                  $1,375.00

                  Shipping: Ships by Jun 5
                  Pickup: Free at Dealer
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                  GT350 Cylinder Head RH Semi Finished

                  GT350 Cylinder Head RH Semi Finished

                  SKU: M6049M52X

                  $1,440.00

                  Shipping: Ships by Jun 5
                  Pickup: Free at Dealer
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                  5.2L "GEN 3" LH CYLINDER HEAD

                  5.2L "GEN 3" LH CYLINDER HEAD

                  SKU: M6050M52B

                  $2,440.00

                  Shipping: Ships by Jun 5
                  Pickup: Free at Dealer
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