Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  GEN 4X COYOTE CONTROL PACK W/18-20 10R80

                  GEN 4X COYOTE CONTROL PACK W/18-20 10R80

                  SKU: M6017M50HAB

                  $2,650.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  BRONCO RAPTOR 3.0L ECOBOOST PERFORMANCE CALIBRATION

                  BRONCO RAPTOR 3.0L ECOBOOST PERFORMANCE CALIBRATION

                  SKU: M9603BR30

                  $825.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
                  Add to Cart
                  BRONCO E-LOCKER WIRING KIT

                  BRONCO E-LOCKER WIRING KIT

                  SKU: M14489BR

                  $300.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2.7L ECOBOOST PERFORMANCE CALIBRATION

                  F-150 2.7L ECOBOOST PERFORMANCE CALIBRATION

                  SKU: M9603F27

                  $825.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2011-2021 High Output Alternator Kit Coyote 5.0

                  Mustang 2011-2021 High Output Alternator Kit Coyote 5.0

                  SKU: M8600M50ALTA

                  $465.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT 2005-2009 Dual Fuel Pump Kit

                  Mustang GT 2005-2009 Dual Fuel Pump Kit

                  SKU: M9407GT05

                  $1,100.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  80 LB/HR Fuel Injector Set

                  80 LB/HR Fuel Injector Set

                  SKU: M9593LU80

                  $705.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  RANGER 2.7L ECOBOOST CALIBRATION

                  RANGER 2.7L ECOBOOST CALIBRATION

                  SKU: M9603REB27

                  $825.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  2021-2023 F-150 RAPTOR 3.5L ECOBOOST PERFORMANCE CALIBRATION

                  2021-2023 F-150 RAPTOR 3.5L ECOBOOST PERFORMANCE CALIBRATION

                  SKU: M9603R35

                  $825.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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