The Ford Connected Charge Station should be installed by a licensed electrician familiar with EV charger installations.

Installation Guide

Operation Manual

For reliable installation from a qualified expert, please reach out to our recommended installation partner, Treehouse.

Get started with Treehouse

Ford will accept returns or exchanges of applicable Ford products within 30 days of your receipt. Once you have initiated a return, you must return the product(s) within 7 calendar days.

All returns and exchanges must be returned to Ford (for orders shipped directly to you). Customers can make a return online, or by calling 1-844-589-0060.

Returned items must be in the original box, in new, non-installed, resalable condition, with all instructions and hardware, and in the condition it was received. If all of these conditions are not met, it is at discretion of Ford (where applicable) to accept the return. Shipping charges are non-refundable. Refunds will be credited to the same card or, in our discretion, other payment method.

Attempting to return any parts or assemblies that have been tampered with in a manner that affects the re-salability and/or safety of the part(s) is prosecutable under the law, and these parts and assemblies are not eligible for return credit, refund and/or exchange.

If you believe a product sold by Ford has a condition or defect that might make it unsafe, please report this safety concern immediately by calling 1-844-589-0060.