Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ford Racing 9mm Spark Plug Wire Sets

                  Ford Racing 9mm Spark Plug Wire Sets

                  SKU: M12259M301

                  $65.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2008-2010 3V Cold Spark Plug Set - 12mm Thread

                  Mustang 2008-2010 3V Cold Spark Plug Set - 12mm Thread

                  SKU: M124053V12MM

                  $115.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  F-150 1997-2004 Ford Racing 9mm Spark Plug Wire Sets

                  F-150 1997-2004 Ford Racing 9mm Spark Plug Wire Sets

                  SKU: M12259T462

                  $70.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
                  Add to Cart
                  BRONCO SPORT 2021-2023 FORD PERFORMANCE BY RIGID® ROOF OFF-ROAD LIGHT BAR KIT

                  BRONCO SPORT 2021-2023 FORD PERFORMANCE BY RIGID® ROOF OFF-ROAD LIGHT BAR KIT

                  SKU: M15200KCXR

                  $995.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2018-2021 GEN 3 COYOTE AUTOMATIC TRANSMISSION CONTROL PACK

                  Mustang 2018-2021 GEN 3 COYOTE AUTOMATIC TRANSMISSION CONTROL PACK

                  SKU: M6017M50BA

                  $2,650.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
                  Add to Cart
                  7.3L ENGINE CONTROL PACK 10R80 AUTO TRANS

                  7.3L ENGINE CONTROL PACK 10R80 AUTO TRANS

                  SKU: M601773A10R80

                  $2,750.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  Mustang 1964-1995 Ford Racing 9mm Spark Plug Wire Set

                  Mustang 1964-1995 Ford Racing 9mm Spark Plug Wire Set

                  SKU: M12259C302

                  $65.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  EcoBoost Engine Cold Spark Plug Set

                  EcoBoost Engine Cold Spark Plug Set

                  SKU: M1240520T

                  $100.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  BRONCO 2.7L ECOBOOST PERFORMANCE CALIBRATION

                  BRONCO 2.7L ECOBOOST PERFORMANCE CALIBRATION

                  SKU: M9603B27

                  $825.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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