Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Bronco 2021+ Black Grille Lettering Overlay Kit

                  Bronco 2021+ Black Grille Lettering Overlay Kit

                  SKU: M1447BLMB

                  $110.00

                  Shipping: Ships by Jun 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Cobra 1996-1998 Intake Plaque

                  Mustang Cobra 1996-1998 Intake Plaque

                  SKU: M1447D46

                  $15.00

                  Shipping: Ships by Jun 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1994-2004 Aluminum and Urethane Special Edition Pedal Cover

                  Mustang 1994-2004 Aluminum and Urethane Special Edition Pedal Cover

                  SKU: M2301B

                  $25.00

                  Shipping: Ships by Jun 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Gloss Black Rear Emblem

                  Bronco Gloss Black Rear Emblem

                  SKU: M1447BRB

                  $45.00

                  Shipping: Ships by Jun 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Powered By Ford Performance Black Badge

                  Powered By Ford Performance Black Badge

                  SKU: M16098PBFPB

                  $125.00

                  Shipping: Ships by Jun 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1994-2004 Aluminum and Urethane Special Edition Pedal Cover

                  Mustang 1994-2004 Aluminum and Urethane Special Edition Pedal Cover

                  SKU: M2301A

                  $30.00

                  Shipping: Ships by Jun 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2011-2020 Aluminum Automatic Transmission Pedal Kit

                  Mustang 2011-2020 Aluminum Automatic Transmission Pedal Kit

                  SKU: M2301BA

                  $95.00

                  Shipping: Ships by Jun 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Bronze Rear Emblem Overlay

                  Bronco 2021-2025 Bronze Rear Emblem Overlay

                  SKU: M1447BEBR

                  $65.00

                  Shipping: Ships by Jun 19
                  Pickup: Free at Dealer
                  Add to Cart
                  EcoBoost Black and Silver Emblems/Badges

                  EcoBoost Black and Silver Emblems/Badges

                  SKU: M1447EBBLK

                  $45.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
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